The following links and information may help you if you have any questions or problems. If you are not sure about something, or have an issue or question that is not answered, please do contact our support team. You can get in touch via email: or by phone: 01923 883490

System Status

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If we are aware of a problem with any of our services, we will update this page. If you are experiencing a problem, please do check this page before contacting us. We may be working on it already!

Remote Support

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We sometimes use a remote support tool to help us troubleshoot issues or help walk through things on your computer. If your support technician requests, please visit the remote support page and follow the steps.


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For those of us not so technically minded, we have compiled a list of commonly used terms in the web hosting business. If you are not sure what something means, it may be worth looking it up here.


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We maintain a knowledgebase of frequently asked questions and answers, and guides for common tasks. You can access it by logging into your web hosting control panel, and clicking the "Help" link at the top right of the page.

Control Panels and Webmail


Log into webmail to access your standard or advanced mailbox.
Outlook Web App

If you have a Hosted Exchange mailbox, log in here to access your Outlook Web App.
Web Hosting Control Panel

Our Web Hosting Control Panel allows you to manage all aspects of your hosted website and email services.
Server Control Panel

Our server control panel allows you to manage your Dedicated Server.
VPS Control Panel

Our VPS control panel allows you to manage your Virtual Private Server.
Domain Control Panel

For advanced users, you can use this control panel to manage your domain's settings and DNS entries.